Contract Type: Permanent Full Time

Applications Close: 21st December 2023

About Us

St Vincent’s College is an independent day and boarding school offering a contemporary Catholic education for girls in years 7-12. We're a dynamic learning community, fostering creativity, discernment, and leadership in the development of students to be courageous women of action. The girls treasure the College spirit they affectionately call “Vinnies Spirit”. It is hard to define but easy to feel. A sense of optimism, cheerfulness, and a good dose of quirky! Essentially, as we look to a future filled with opportunities for women in Australia, St Vincent’s College is all about empowering young women to be independent in thought, compassionate in attitude and confident to act.

The College was founded by the Sisters of Charity in 1858 and is now under the stewardship of Mary Aikenhead Ministries. These five values inspired by the Sisters of Charity and Mary Aikenhead Ministries shape the community we are becoming: Generosity of Spirit, Hope, Justice, Respect, Service of the Poor.

For further information about St Vincent’s College, please visit our Vision and History pages.

The Role

St Vincent’s College is currently seeking applications for a suitably qualified ICT Service Delivery Manager. This position would be ideal for an individual who thrives in a fast-paced environment and is looking to enhance their technical and management skills.

This position is a new addition to the team and is responsible for delivering a superior service desk experience to St Vincent’s College. Your leadership, expertise and keen stakeholder management skills will be integral in ensuring a high quality service is delivered, aligned to our culture of continuous improvement. You will be critical in shaping the service desk team to ensure our users across the College have access to the support and resources necessary to be productive in their roles.

If you possess technical expertise in supporting organisations and are seeking an opportunity to work with a diverse range of technology, devices, and applications, where you can expand your skillset and advance your career, we encourage you to apply without hesitation. St Vincent’s provides an environment that will challenge and empower you to take the next step in your professional journey.

Reporting to the Leader of ICT Innovation and Implementation, this role will lead the day-to-day operations of the ICT Service Desk and coordinate other ICT staff ensuring quality support and services are delivered to all stakeholders.

Desirable skills, experience, and personal characteristics:

● An excellent customer service manner with strong written and verbal communication skills, along with strong organisational and technical skills.

● Experience managing and leading IT Service Desk staff.

● Experience in handling escalated level 2/3 incidents.

● Extensive technical experience across a variety of systems and applications.

● Previous experience within an educational environment – Highly advantageous.

● Experience using helpdesk platforms to manage and prioritise workloads.

● Strong passion for technology, process improvement and service delivery.

● Experience working with external vendors and managed service providers.

● Ability to work independently and as part of a team.

● Understanding of Project Management Principles.

● Previous experience working in a role with a focus on technical support and service delivery.

● Commitment to continuing professional development.

● Ability to work with a wide range of stakeholders across the school community.

● A sense of humour.

Qualifications:

● Tertiary qualification in Information Technology or equivalent.

● Industry certifications (Beneficial)

● ITIL V3/4 (Desired)

Benefits:

  • Competitive Compensation: We believe in recognising the value of our employees' hard work. As part of our team, you will receive a competitive salary package that rewards your skills, expertise, and contributions.
  • Professional Development Opportunities: We are committed to fostering your growth and success. St Vincent’s offers a range of professional development programs and resources to enhance your skills and knowledge.
  • Networking with Industry Leaders: As a member of our team, you will have exclusive access to networking opportunities with industry-leading vendors and experts. This enables you to expand your professional network, gain insights into the latest industry trends, and build valuable relationships that can propel your career forward.
  • Exposure to Diverse Projects: You will have the chance to work on a variety of projects that expose you to a wide range of technologies and platforms. This exposure not only enhances your skill set but also keeps you at the forefront of industry innovation.
  • Positive and Inclusive Work Environment: We foster a culture that values diversity, collaboration, and respect. Our inclusive work environment encourages creativity, teamwork, and open communication. We believe that when employees feel supported and empowered, they can achieve remarkable results.

Role Description

The Process

The appointment of a successful candidate is conditional and based on the successful completion of all pre-employment screening, including child-related employment and reference checks.

Applications will be reviewed as they are submitted.

Please Include:

Application Form, Application Letter, CV, transcripts of qualifications, WWCC number, Statement of Service, if applicable and contact details of 3 referees should be sent by email to: hr@stvincents.nsw.edu.au